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Tier-1 brand, common product role, mid-level experience, and metro hiring increase applicant competition.
Technical product management skills transferable across industries, but workforce and enterprise experience raise domain specificity.
Explicit 5+ years technical product experience and technical stakeholder requirements create moderately strict filters.
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Own the product strategy and roadmap for Associate Workspace focusing on performance management, communications, notifications, recognition, and daily workflows.
Collaborate cross-functionally with Engineering, UX, Applied Science, Business Intelligence, and Operations to deliver a unified, intelligent workspace for Customer Service Associates.
Drive product vision, experimentation, and end-to-end execution to improve associate engagement and productivity at scale.
Bachelor's degree is mandatory.
Minimum 5 years of technical product or program management experience.
Proven experience in owning/driving product roadmap strategy and delivering features with tradeoff decisions.
Experience managing technical products or online services and engaging in technology discussions related to product strategy.
Experienced in driving adoption of new tools and building enterprise-scale software, productivity platforms, or AI-enabled products.
Comfortable working at the intersection of multiple disciplines (Engineering, UX, Data Science, Operations) to deliver integrated human-AI collaboration solutions.
Able to represent diverse stakeholders and contribute at executive-level strategic planning and prioritization.