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Tier-1 brand and metro locations increase candidate density despite niche ServiceNow specialization.
ServiceNow specialization and required certifications limit transferability across unrelated roles and industries.
Mandatory 8+ years and ServiceNow certification requirements create strict shortlisting filters.
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Manage and resolve advanced incidents including major P1/P2 issues and lead Root Cause Analysis to prevent recurrence.
Design, develop, and enhance ServiceNow platform components and integrations ensuring adherence to coding standards and platform best practices.
Support release, platform optimization, and provide technical leadership including mentoring and documentation maintenance.
8+ years of experience in ServiceNow development and support.
Mandatory skills: JavaScript (ServiceNow scripting), Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer, Service Catalog development, REST/SOAP APIs, MID Server configuration.
ServiceNow Certified System Administrator (CSA) certification required.
Work locations: Bengaluru or Hyderabad.
Experienced in handling multi-instance enterprise-scale ServiceNow environments with strong knowledge of platform architecture, upgrade, and clone activities.
Proven track record in complex incident management, performance tuning, and automation initiatives within ServiceNow modules.
Demonstrated ability to provide technical guidance, lead Root Cause Analysis, and support release management for ServiceNow development teams.