Back
Tier-1 employer plus metro location and broad infrastructure skillset increases applicant competition.
Medium: core infrastructure skills transfer across industries but require vendor-specific and operations experience.
Moderate: certifications and specific data-centre operational skills required, but no explicit years filter.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Provide professional remote technical support for data centre clients, identifying and resolving technical incidents to maintain service availability and meet SLA commitments.
Investigate, diagnose, and resolve incidents using service assurance tools, escalating unresolved issues and coordinating with stakeholders for timely resolution.
Maintain accurate configuration records, update knowledge articles, perform maintenance tasks, and provide continual client communication throughout incident lifecycle.
Bachelor's degree in Information Technology, Computing, or related field.
Professional certification in Data Centre technologies such as CCNP (DC), NetApp, or EMC.
Moderate experience in call center routing, VoIP, security/firewalls, networking, IT infrastructure, and remote technical support for Data Centre technologies.
Workplace: Hybrid; Work Experience Required: Moderate level experience as specified in technical support and troubleshooting.
Experience operating in a remote technical support environment, comfortable with incident management tools, and adhering to SLA processes.
Technical knowledge of data centre vendor technologies (e.g., Cisco, EMC, Dell Avaya) and the ability to identify root causes and implement preventative measures.
Ability to maintain detailed documentation and configuration management while collaborating with multiple stakeholders including clients, vendors, and internal teams.