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Strong brand, metro location, and common mid-level managed-services role increase competition.
Operational security skills transfer across industries but require security domain experience.
No explicit years but mandates managed-services, ServiceNow and security operations experience, creating moderate filtering.
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Ensure continuous operation of clients' security infrastructure by monitoring, identifying, investigating, and resolving technical incidents promptly.
Manage client requests and tickets within agreed SLAs, perform operational tasks, and document resolutions.
Collaborate with automation teams to optimize processes, assist L1 engineers with troubleshooting, and contribute to change management and quality audits.
Experience in managed services supporting security infrastructure and working knowledge of ticketing tools (preferably ServiceNow).
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.
On-site work requirement.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in proactive incident and problem management within a security operations environment.
Able to communicate effectively across diverse cultures and social groups with strong client focus.
Skilled in planning, adaptability, and capable of handling pressure and extended work hours when necessary.