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Strong employer brand plus a generalist application-support role and metro hybrid setting drive moderate competition.
Operations and monitoring skills transfer across industries, but application-support bias creates moderate sensitivity.
Multiple technical skills and certifications requested but no explicit years requirement, yielding moderate filtering.
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Own advanced technical support for troubleshooting and resolving application-related incidents to minimize downtime.
Perform regular application maintenance including monitoring performance, patching, and software upgrades.
Support new application implementations through testing, deployment, and post-implementation support activities.
Bachelor's or Master's degree in Computer Engineering, Computer Science, Information Technology, or Software Engineering.
Technical skills including Python, Ruby on Rails, Splunk, IT Process Automation (Ayehu), Kronos Workforce Management, and VERITAS NetBackup.
Certifications such as CompTIA A+, CompTIA Server+, ITIL Foundation, Microsoft 365 Fundamentals, or Microsoft Office Specialist MS Access.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in cross-functional collaboration to ensure timely application issue resolution and minimal downtime.
Familiarity with Agile methodologies and client relations in a technical support environment.
Capable of developing and maintaining technical documentation to support knowledge sharing and troubleshooting.