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Tier-1 brand and metro location increase applicant density, but senior AI/platform specialization reduces it.
Role requires deep product, platform, and applied AI experience, limiting easy cross-industry transferability.
Explicit 8+ years, strong applied AI/platform experience, and technical background requirement make filters strict.
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Own the platform roadmap for reusable services powering Product Support expert capabilities (case management, knowledge retrieval, AI guidance, learning loops).
Translate expert and business needs into platform requirements, interfaces, and delivery plans with milestone tracking.
Drive AI enablement and define success metrics (coverage, accuracy, latency, adoption) for scalable, reliable platform services integrating advanced AI techniques.
8+ years in product management delivering platform, infrastructure, or AI/ML-powered products.
Bachelor's degree in Computer Science, Engineering, Mathematics, or related technical discipline (or equivalent experience).
Strong expertise in AI/ML concepts applicable to production systems (LLMs, retrieval-augmented generation, intent classification, embeddings).
Experience with building reusable multi-consumer platform capabilities focusing on service contracts, reliability, and latency.
Experienced in end-to-end strategy and delivery of complex AI-enabled platform services in a multi-team engineering environment.
Comfortable working across global teams with strong communication skills to align distributed stakeholders.
Data and system oriented with ability to define and track precise metrics for AI-driven platform success.