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Niche Pega specialization with mandatory certifications reduces applicant pool despite mid-seniority and known employer.
Role requires specialized Pega platform expertise and certifications, limiting cross-industry transferability.
Mandatory certifications and explicit 6–12 years Pega experience create strict technical filters.
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Design, develop, and customize Pega Customer Service applications including Interaction Portal, Interaction Flows, and Service Cases.
Configure and implement omnichannel features such as Web Messaging, Chat, Email Bot, and Self-Service within the Pega CS framework.
Integrate CTI platforms (Avaya/Cisco/Genesys/Amazon Connect) with screen-pop and call control features; ensure guardrail compliance and performance optimization.
6–12 years of hands-on Pega PRPC development experience.
Strong expertise in Pega Customer Service (Pega CS) framework mandatory.
Mandatory Pega certifications: CSA and CSSA; CLSA is advantageous.
Work Experience Required: 6–12 years in Pega development.
Experienced in Pega 8.x / Infinity and Agile/Scrum delivery environments.
Skilled in case management, UI, API integrations (REST/SOAP), and decision rules within Pega CS.
Familiarity with Digital Messaging, Voice AI, chatbots, NLP-driven CS capabilities, and CTI adapter integrations.