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Niche senior Oracle Fusion ERP service role with limited candidate pool despite metro location.
High domain specificity for Oracle Fusion ERP and AMS limits cross-industry portability.
Explicit multi-year Oracle Fusion and service delivery leadership requirements make shortlisting highly strict.
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Lead end-to-end Oracle Fusion Cloud ERP production support and managed services ensuring operational excellence and SLA/KPI compliance.
Manage major incidents, problem, change, and release management as primary escalation point for complex issues.
Coordinate with cross-functional teams and vendors, conduct root cause analysis, and drive service governance and continuous service improvements.
10–15+ years IT experience with minimum 7 years supporting Oracle Fusion Cloud ERP.
At least 5 years experience leading Oracle Application Managed Services (AMS) or Service Delivery engagements.
Strong experience with Oracle Financials modules (GL, AP, AR, FA, CM, Procurement), Oracle Cloud EPM, and Oracle Integration Cloud (OIC).
Bachelor's degree in relevant discipline preferred; certifications like Oracle Cloud ERP, ITIL Foundation recommended but not mandatory.
Experienced leader capable of managing complex Oracle Fusion ERP production environments in large enterprises with cross-functional teams.
Strong background in ITIL processes, service governance, SLA/KPI management, and vendor/global delivery coordination.
Demonstrated ability in incident management, major incident leadership, root cause analysis, and driving automation/continuous improvement initiatives.