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Tier-1 brand, popular program role, metro location, and broad requirements increase applicant competition.
Program management skills transferable across industries, but vendor and sales focus raises domain specificity.
Required program and vendor experience plus degree but no explicit years makes shortlisting moderately strict.
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Own end-to-end delivery of global vendor-led customer lifecycle programs including scope, timelines, risk, and governance.
Drive continuous improvement and AI-enabled transformation of workflows to enhance operational efficiency and program outcomes.
Manage large-scale outsourced vendor ecosystems, ensuring performance meets business objectives and compliance with Microsoft standards.
Bachelor’s degree in Business, Operations, Finance, or related field (or equivalent experience).
Demonstrated experience in program management or operations, managing complex global cross-functional programs.
Experience in vendor outsourcing management and delivering commercial program outcomes.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing global, multi-stakeholder programs in highly matrixed environments with strong vendor management skills.
Proficient in applying AI, automation, and continuous improvement frameworks to optimize workflows and program delivery.
Strong commercial acumen with ability to link program execution to sales pipeline, revenue growth, and customer retention metrics.