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Common data analyst title with generalist skills and moderate brand yields medium competition.
Core Excel, Power BI and SQL skills transfer across industries, though product support increases domain specificity.
Explicit 7+ years requirement plus mandatory advanced Excel and domain support experience makes filters high.
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Monitor and troubleshoot fleet connectivity, data quality, and subscription service issues through dashboards and support tickets.
Provide timely technical support and resolution to dealers and customers, including preparing reports and analyses for customer communication.
Collaborate with cross-functional teams to improve product support processes, maintain documentation, and enhance customer satisfaction.
7+ years of relevant work experience.
Bachelor’s degree in engineering (any discipline) required.
Advanced Microsoft Excel skills mandatory; basic knowledge of Power BI and SQL preferred.
Experience in customer-facing product support with technical troubleshooting, particularly in sectors like healthcare, transportation, energy, or utilities.
Experienced in technical product support with direct interaction experience with international customers.
Comfortable working with data analysis, reporting, and troubleshooting using Excel, Power BI, and SQL.
Capable of managing support documentation, stakeholder communication, and collaborative problem-solving in a technology-focused environment.