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Tier-1 brand, metro location, and mid-level generalist role increase competition.
Telecom-specific tools and RAN knowledge limit transferability beyond telecom, high sensitivity.
Specialized Ericsson and telecom competencies required but no explicit years, indicating moderate filtering.
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Manage and provide technical support for Automated Operations with 24/7 escalation capability, focusing on resource fulfillment, diagnostics, and technical maintenance.
Oversee ticket queues and respond promptly to incidents, including out-of-hours calls, to maintain SLA and continuous service availability.
Conduct proactive failure analysis, perform preventive maintenance, system administration, and drive service improvement initiatives based on report analysis.
Experience with incident management and operations in automated systems, including service resource fulfillment and problem management.
Technical skills including system administration, database maintenance, service activation, and RAN configuration knowledge.
Location requirement: Based in Noida, India.
Work Experience Required: Not explicitly mentioned in the JD
Experienced in managing automated operational systems within telecom environments, specifically with Ericsson Operations Engine and Customer Experience Assurance.
Capable of handling high-pressure incident escalation and proactive failure prevention with a focus on maintaining SLA compliance.
Skilled in coordinating multi-faceted technical support processes including maintenance, configuration, and customer complaint resolution.