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Tier-1 brand and Mumbai metro raise competition, niche security focus reduces generalist applicant pool.
Security managed-services work is domain-specific and less transferable across industries, so sensitivity is high.
Requires proven managed-security experience and ITIL knowledge, so filtering is moderately strict.
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Own third-line support for complex security infrastructure in managed services environment, including root cause analysis and resolution of critical incidents.
Ensure infrastructure at client sites is correctly installed, configured, tested, and operational, maintaining zero missed SLA conditions.
Create knowledge articles, mentor junior team members, provide inputs for automation, and manage technology domain projects.
Proven experience in handling complex security infrastructure within a managed services environment.
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
Deep working knowledge of ITIL processes.
Workplace type: On-site.
Experienced IT engineer with strong background in medium to large ICT organizations, especially in security-managed services.
Client-focused with excellent communication skills across diverse cultures and ability to maintain composure under pressure.
Demonstrated ability in project planning, delivering operational improvements, and mentoring junior team members.