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Senior, specialized role at a mid-tier company in a metro yields moderate competition.
Role demands deep production-support, systems engineering, and regulated-industry familiarity, limiting transferability.
Explicit 12+ years and mandatory production support expertise create strict shortlisting filters.
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Own troubleshooting and resolution of production issues impacting multiple complex interconnected software systems.
Lead root cause analysis and corrective actions for high-impact defects, configuration, and infrastructure issues in live environments.
Provide technical leadership, guide junior engineers, lead support POD teams, and manage operational excellence including SLA compliance and incident management.
Bachelor’s degree in Engineering, Computer Science, Electrical Engineering, or related field.
12+ years of systems engineering experience focused on production support and defect resolution in live environments.
Proven expertise with monitoring tools, log analysis, performance tuning, and configuration management systems.
Strong communication skills and ability to work under pressure; Work Experience Required: 12+ years
Experienced technical leader adept at end-to-end enterprise architecture troubleshooting in mission-critical transportation or regulated industry systems.
Capable of leading cross-functional teams and driving continuous improvement in operational support practices and incident management.
Comfortable navigating ambiguity and providing clarity in fast-paced, high-pressure production support environments.