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Senior, niche L2/L3 application-support role with specific ITSM and infrastructure skills reduces applicant density.
Operational application and infrastructure skills are moderately transferable across industries, requiring senior experience.
Explicit 10–15 years requirement plus mandatory SQL, PowerShell, ServiceNow, Azure increases screening rigor.
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Provide L2/L3 support resolving complex application, infrastructure, and integration issues within SLAs.
Perform deep technical troubleshooting and root cause analysis across applications, SQL databases, and servers in Microsoft environments.
Execute application upgrades, patching, deployments; act as escalation point coordinating with Infrastructure, DBA, Cloud teams, and vendors.
10-15 years experience in L2/L3 application support within enterprise or complex environments.
Hands-on expertise in SQL Server, Windows Server / Active Directory, and PowerShell scripting.
Experience with ITSM tools (ServiceNow) and ITIL-aligned incident, problem, and change management.
Working knowledge of Azure and monitoring tools; familiarity with change governance and audit compliance.
Experienced in operating within complex, multi-layer enterprise IT environments involving applications, databases, and infrastructure.
Comfortable handling escalations and coordinating cross-functional technical teams and vendors.
Skilled in managing technical documentation, compliance requirements, and communication during incidents and maintenance.