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Telephony specialization reduces applicants, but mid-level PM and Bangalore metro increase competition.
Strong telephony and messaging infrastructure requirements make cross-industry transfers difficult.
Explicit 4–7 years requirement and minimum 2 years telephony/CPaaS experience.
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Own the media and channel transport infrastructure enabling customer conversations via voice and digital channels in Exotel's platform.
Lead product strategy, planning, and development for voice media CX-to-voicebot interface and the Exotel Messaging Framework (XMF) unifying social messaging channels.
Define and manage SLAs/SLOs for call setup success, media quality, and message delivery while collaborating with engineering teams to optimize performance and customer experience.
4–7 years of product management experience with at least 2 years in telephony, CPaaS, CCaaS, or messaging infrastructure products.
Working knowledge of SIP (signaling and trunking), RTP/RTCP (media transport, codecs, jitter), and physical telco concepts (PRI, PSTN interconnects).
Familiarity with social/messaging APIs (WhatsApp, Instagram/Facebook Messaging) and unified conversational frameworks like XMF.
Ability to analyze protocol-level logs and traces (SIP ladder diagrams, packet captures) for troubleshooting media quality issues.
Strong domain expertise at the intersection of telephony infrastructure, real-time media protocols, and digital messaging platforms.
Experienced in leading cross-functional collaboration among telco/network engineering, voicebot/AI, and digital channel teams.
Strategic product thinker with ability to align product roadmaps to organizational goals and drive innovations in voice/media quality and messaging channel expansion.