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Niche senior ServiceNow role with certifications and enterprise focus reduces applicant competition.
ServiceNow specialization transfers across industries but remains specialized, giving moderate background sensitivity.
Mandatory 10+ years, required CSA certification and enterprise support experience make shortlisting highly strict.
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Lead day-to-day ServiceNow production support operations across Tier 1 and Tier 2 teams ensuring platform availability, reliability, and SLA compliance.
Act as primary escalation point for P1 and P2 incidents, lead major incident management, drive root cause analysis and implement preventive measures.
Own service delivery, governance, team leadership, capacity planning, and continuous platform improvements including automation and performance optimization.
10+ years of work experience in ServiceNow platform support or engineering roles.
Must hold ServiceNow Certified System Administrator (CSA) certification.
Experience managing multi-instance ServiceNow environments including incident and change management.
Location: Bengaluru, India.
Experienced leader with proven ability to manage large, distributed support teams and high-pressure incident situations.
Deep expertise in ServiceNow production support with strong operational planning and stakeholder management skills.
Capable of driving operational maturity, automation initiatives, and continuous platform improvement in enterprise-scale environments.