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Niche ServiceNow specialization reduces candidate pool despite metro locations.
ServiceNow and telecom OSS/BSS expertise creates high domain specificity, limiting transferability.
Explicit 7+ years and 3–5 years ServiceNow hands-on with module-specific mandates, making filters strict.
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Lead design, development, and implementation of scalable solutions on the ServiceNow platform focused on CMDB, ITOM, TSOM, and TSM modules.
Drive CMDB data model management, IT Operations automation including event management and telecom service operations transformation, ensuring high data quality and accurate CI lifecycle management.
Lead a team of developers through mentoring, code reviews, and collaboration with multiple teams while enforcing development best practices and supporting Agile/Scrum delivery.
7+ years of IT experience with 3–5 years hands-on experience in ServiceNow platform development specifically on CMDB, ITOM, TSOM, and TSM modules.
Strong technical skills in JavaScript, Glide APIs, ServiceNow Discovery, Service Mapping, Event Management, REST/SOAP integrations, MID Server configuration, Flow Designer, and IntegrationHub.
Experience in designing scalable platform architecture, implementing telecom service management workflows, and integrating with OSS/BSS, CRM, and monitoring tools.
Location flexibility across Chennai, Bangalore, Hyderabad, Kolkata, or Gurgaon as specified.
Experienced in telecom industry environments with knowledge of OSS/BSS integrations and telecom network/service monitoring solutions (TSOM and TSM).
Demonstrated technical leadership with ability to lead development teams, conduct code reviews, and drive platform architecture decisions within Agile/Scrum frameworks.
Holds or is pursuing ServiceNow certifications such as CSA, CAD, and ITOM or CMDB related certifications, indicating commitment to platform expertise and standards.