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Remote, mid-level generalist title, and common skillset drive high applicant competition.
Monitoring, Windows/.NET and SQL support skills are broadly transferable across industries.
Explicit 5+ years and multiple mandatory infra, app support, and monitoring skills increase selection strictness.
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Support and ensure continuous availability of a 24×7 operational environment through rotational shifts.
Own Level 2 analysis, troubleshooting, and resolution of application and infrastructure incidents, including complex database and performance issues.
Serve as a primary client contact managing issue tracking, resolution, and delivery of weekly/monthly progress presentations.
5+ years of experience in proactive support and infrastructure/application monitoring.
Hands-on experience with Windows Server, .NET-based applications, IIS, SQL (including SQL Jobs, blocking scenarios, Always On), and ITSM platforms like ServiceNow.
Familiarity with Global Command Center, Service Desk, or Frontline Monitoring operations.
Bachelor's degree in Computer Science, Information Technology, or related field.
Experienced in fast-paced 24×7 operational support environments with a client-facing focus.
Proficient in application and infrastructure monitoring tools with strong troubleshooting and escalation skills.
Capable of delivering technical presentations and building collaborative relationships with clients and internal teams.