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Tier-1 brand, metro location and mid-level role increase competition despite niche networking specialization.
Role requires deep networking and telecom expertise, limiting transferability across unrelated industries.
Explicit 5-10 years, mandatory engineering degree and specific networking/protocol expertise make filters highly stringent.
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Lead technical escalations at the executive engineering level, managing high-impact customer issues related to telecommunication equipment and Internet traffic.
Engage with customer executives to communicate root causes, progress updates, and address technical queries.
Configure and troubleshoot dynamic routing protocols (BGP, OSPF), VPNs (IPSec, SSL), perform L1-L3 network troubleshooting, including hardware and protocol analysis using tools like Wireshark.
5-10 years of experience as an Escalation Engineer or in equivalent technical support/troubleshooting roles.
Mandatory: BE/B.Tech or equivalent technical graduation, or equivalent military experience.
Strong knowledge of network protocols, dynamic routing (BGP, OSPF), VPN troubleshooting, and telecommunications hardware.
Fluency in English; ability to explain complex technical issues to non-technical parties.
Experienced in high-level technical escalation handling with strong customer management skills, especially at executive interaction levels.
Technical lead or deep expertise in telecommunication equipment, network security, or cyberspace equipment vendor environments.
Capable of analyzing and discussing advanced network design, security, and internet application protocols clearly and precisely.