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Mid-level backend role, popular title, and Bangalore metro create high competition.
Managed-services and ITIL context reduces cross-industry transferability compared to generic backend roles.
Explicit 4–7 years plus mandatory production support, SLA, and tech stack requirements increase filtering.
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Design, develop, maintain, and support backend services, APIs, microservices, and integrations for enterprise-grade applications within a managed services environment.
Handle incidents, service requests, problem tickets, and production support activities meeting SLAs, focusing on incident resolution, performance optimization, and root cause analysis.
Collaborate with cross-functional and offshore/onshore teams to deliver backend enhancements, support releases, and maintain technical documentation and monitoring setups.
4–7 years of professional experience in backend development, application support, or managed services delivery.
Bachelor's or equivalent degree in Computer Science, IT or related field (BE/B.Tech/MCA/MSc IT).
Hands-on proficiency with backend technologies such as Java/Spring Boot, Node.js, Python, .NET/C#, and microservices architecture.
Experience working in a production support or managed services environment with SLAs, including incident, problem, change, and release management.
Experienced in troubleshooting complex backend issues involving APIs, databases, microservices, and integrations within fast-paced, SLA-driven managed services.
Comfortable working extended or shift hours to support production environments, collaborating effectively across onshore and offshore teams.
Skilled in using observability tools (e.g., Splunk, AppDynamics, New Relic) and CI/CD pipelines (Jenkins, GitHub Actions) with strong knowledge of Git workflows and security best practices.