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Tier-1 employer, Bangalore location, and broad platform skill requirements increase applicant competition.
Heavy ServiceNow and enterprise service management specialization reduces cross-industry transferability.
Explicit 15+ years requirement and ServiceNow/enterprise architecture mandates make hiring filters very strict.
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Lead design and delivery of enterprise service management solutions on the ServiceNow platform, integrating multiple service domains (ITSM, ITOM, CSM, HRSD, etc.).
Own product vision, roadmap, and high-level solution architecture aligned with enterprise architecture and CTO strategy.
Manage Agile DevOps squads and vendor partners to ensure timely, cost-effective delivery and ongoing service excellence of product suites.
15+ years experience managing Enterprise Service Management systems in large organizations.
Proven track record in project and programme delivery with large-scale platform design and integrations.
Experience working with third-party vendors and Managed Service Providers (MSPs).
Strong knowledge of Agile methodologies and DevOps practices.
Deep technical expertise in the ServiceNow ecosystem and associated monitoring/capacity management tools.
Experienced in enterprise architecture with ability to integrate multiple platforms into a unified solution.
Skilled in stakeholder management including influencing senior leaders and translating business needs into innovative technical solutions.