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Remote role, common mid-level systems title, 5+ years and broad skillset increase applicant competition.
Core systems, monitoring, and SQL skills are broadly transferable across industries.
Explicit 5+ years plus specific Windows/.NET/SQL/ServiceNow skills and shift-work make filters stringent.
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Manage 24x7 operational support including Level 2 analysis, troubleshooting, and resolution of application and infrastructure incidents.
Serve as main client escalation point, track and drive issue resolution, and deliver regular client progress presentations.
Develop and maintain technical documentation, proactive alerts, and collaborate with teams to improve sustainable workflows.
5+ years of experience in proactive support and infrastructure/application monitoring.
Experience with Windows Server, .NET application support, IIS, SQL (including queries, blocking, Always On), and Application/Infrastructure Monitoring tools.
Familiarity with ITSM platforms like ServiceNow and basic ITIL knowledge; Bachelor's degree in Computer Science, IT, or related field.
Strong English communication skills; experience supporting international clients (US or Europe preferred).
Experienced in fast-paced 24x7 global command center or frontline monitoring operations with strong client-facing skills.
Capable of independently managing incident analysis and resolution while driving issue remediation across multiple clients.
Proficient in data reporting tools (Power BI, Excel) and comfortable producing clear technical documentation and client communications.