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Tier-1 brand, hybrid/remote setup, mid-level generalist SRE with broad skillset increases competition.
Role demands specialized SRE, virtualization, networking, and storage expertise limiting cross-industry transferability.
Explicit 3-13 years and multiple mandatory infra and customer-support skills create strict shortlisting.
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Own end-to-end troubleshooting and resolution of complex technical issues related to virtualization, networking, Linux, cloud, and enterprise storage to ensure high customer satisfaction.
Collaborate closely with development teams and technology partners to identify defects, improve product reliability, and contribute to product enhancements based on customer feedback.
Mentor junior team members and contribute to knowledge bases while providing rotational support coverage including off-hours as needed.
3 to 13 years of experience in Systems Reliability Engineering or similar roles.
Strong expertise in virtualization (preferably VMware ESXi), networking (layer 2/3), Linux systems, cloud, or enterprise storage technologies.
Degree in Engineering or Computer Science preferred.
Work setup is hybrid based in Pune with no travel requirements.
Experienced in direct customer engagement resolving complex technical issues in enterprise environments involving virtualization and networking.
Skilled in cross-team collaboration and communication with developers and technology partners like VMware, Citrix, and Microsoft.
Able to operate effectively in a hybrid work environment, balancing hands-on technical support with mentoring and documentation responsibilities.