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Mid-level generalist role at a known cybersecurity vendor with broad requirements attracts many qualified applicants.
Skills transfer across SaaS and IT services, but product-specific security knowledge increases bias.
Requires 5+ years in professional services plus matrixed delivery experience, moderately strict screening.
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Own and manage professional services delivery execution across assigned sales regions including APJ/EMEA, ensuring alignment with customer requirements and internal commitments.
Serve as the primary coordination point across delivery teams, partners, and stakeholders in a matrixed organization, driving resolution of complex delivery challenges.
Drive monitoring and reporting of delivery KPIs, identify risks and improvement opportunities, and support continuous improvement and customer satisfaction efforts.
5+ years of experience delivering technical or professional services engagements with increasing responsibility.
Experience working within a matrixed, shared resource environment coordinating across teams without direct authority.
Hands-on experience in professional services, service delivery, or customer success environments.
Bachelor’s degree in science, technology, engineering, math, business, or equivalent practical experience desired.
Comfortable coordinating multiple concurrent engagements and priorities in a fast-moving, growth-oriented, customer-focused environment.
Strong problem-solving and influencing skills to resolve delivery challenges without direct authority.
Skilled communicator with the ability to manage stakeholders including direct interaction with customers and internal teams.