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Mid-level metro role with common DevOps skills but niche NICE CXOne requirement.
Strong contact‑center/NICE specialization and regulated financial domain reduce cross‑industry transferability.
Explicit 3–6 years requirement and mandatory 2+ years NICE CXOne plus technical CI/CD and integration skills.
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Provide operational support, troubleshoot, and maintain NICE CXOne contact center platform ensuring platform reliability, uptime, and performance.
Design, build, test, and deploy new functionalities including Studio scripts, routing logic, and system integrations with CRM and analytics platforms.
Lead incident management, facilitate CI/CD pipeline deployments, implement observability tools, and coordinate cross-platform workflows to improve customer and advisor experience.
Bachelor’s degree in Computer Science, IT, Engineering, or related field.
3–6 years of experience in contact center technologies, platform engineering, or enterprise application support/development.
Minimum 2 years hands-on experience with NICE CXOne platform including Studio, IVR, ACD, and routing.
Proficiency in Java or JavaScript/TypeScript; experience with version control, automated testing, CI/CD, RESTful APIs, OAuth2/OIDC, JSON/XML.
Experienced in operating in lean engineering environments with strong ownership and independent delivery mindset.
Skilled in troubleshooting complex contact center workflows and implementing technical improvements for stability and scalability.
Prior background or preference in financial or wealth management industry is a plus.