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Tier-1 brand but niche ServiceNow specialization and mid-level requirement create moderate competition.
Role requires deep ServiceNow expertise and certifications, limiting transferability across industries.
Multiple mandatory years, certifications, and specific ServiceNow technical requirements enforce strict shortlisting.
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Lead enterprise-wide technical architecture and platform capabilities for ServiceNow, driving standardization and best practices across the ecosystem.
Oversee lifecycle management of multiple complex, cross-functional ServiceNow projects including design, deployment, release planning, and governance.
Provide technical subject matter expertise, evaluate new demands, ensure security and configuration standards, and collaborate with internal and external stakeholders and vendors.
7+ years of ServiceNow platform experience covering architecture, scripting, configuration, design, and deployment.
Experience with integrations (REST, SOAP, Integration Hub, Store Apps) and CMDB Health, Process, Governance, and ITSM modules.
ITIL v3/v4 certification and ServiceNow Certified Administrator/Developer required.
Bachelor’s degree preferred; Work Experience Required: 7+ years in ServiceNow platform role.
Experienced in managing complex global IT projects and vendor relationships within a large multinational environment.
Strong expertise in ServiceNow architecture with ability to lead technical governance and solution design across multiple modules and integrations.
Operational focus on driving platform standardization, continuous improvement, and delivering secure, scalable ServiceNow solutions aligned with business strategy.