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Metro location and role visibility create moderate competition despite seniority and niche delivery focus.
Role needs IT services delivery and account/P&L experience, making skills moderately transferable across industries.
Explicit 12+ year requirement, mandatory client-facing delivery experience, and commercial/P&L expectations make filtering strict.
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Own end-to-end delivery success and customer satisfaction for key client accounts within a $3M–$10M portfolio.
Manage service delivery execution, stakeholder engagement, governance, reporting, and commercial performance including margins and revenue realization.
Maintain minimum 50% billable utilization while identifying account growth, renewal, and cross-sell opportunities.
12+ years of IT services delivery experience including 3+ years in client-facing delivery or engagement management roles.
Bachelor's degree in Engineering, IT or related field; MBA preferred.
Experience managing enterprise platform deliveries (Oracle, SAP, Salesforce, Workday, ServiceNow, Boomi) and using delivery tools like Jira, ServiceNow, MS Project, Power BI.
Location: Pune, India; Strong commercial acumen and experience managing account P&L.
Experienced client delivery leader with proven track record managing distributed onsite-offshore teams and complex IT services portfolios.
Strong operational and strategic ownership of delivery, including risk management, governance, and client relationship building at senior levels.
Able to drive AI-led delivery improvements and collaborate cross-functionally with sales, practice heads, and delivery teams to foster growth and talent development.