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Strong company brand, mid-level generalist role, metro location, and broad skillset increase competition.
Core troubleshooting and database skills are transferable across industries, though platform-specific knowledge raises sensitivity.
Explicit 5+ years, CS degree, and mandatory Linux/SQL/Java/Python troubleshooting make filters strict.
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Provide advanced-level technical support and troubleshooting for enterprise customers integrating with the Alation platform.
Act as a subject matter expert in at least one specialized support area and serve as an escalation point for complex issues internally and externally.
Create and maintain technical documentation such as knowledge base articles, runbooks, and FAQs; deliver technical enablement sessions and build lab environments to replicate problems.
Bachelor's degree in Computer Science or equivalent.
At least 5 years of experience as a support engineer providing enterprise software application support.
Strong skills in Linux troubleshooting and shell commands, SQL with relational databases (Oracle, Postgres), debugging Java and/or Python applications, and experience with web servers (Apache, Nginx) and REST APIs.
Willingness to work in rotational shifts.
Experienced in deep technical troubleshooting and able to specialize as a Subject Matter Expert in specific areas of the Alation platform.
Comfortable working in a fast-paced, high-growth environment requiring collaboration with customers and cross-functional internal teams.
Has knowledge of additional technologies like Postgres internals, JDBC drivers, Elasticsearch, NoSQL (MongoDB), and Hadoop ecosystem components to broaden troubleshooting capabilities.