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Senior role with niche Salesforce/NetSuite requirements and non-FAANG brand reduces applicant density.
Transferable broadly but requires specific Salesforce, NetSuite, Boomi and CPQ experience, so medium sensitivity.
Explicit 10+ years, 5+ supervisory, and mandatory Salesforce/NetSuite/CPQ experience make filters strict.
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Own and lead a high-performing Business Systems Support team to ensure operational stability and high-quality support for enterprise business systems including Salesforce, NetSuite, Boomi integrations, Partner Portal, and CPQ/Quote-to-Cash.
Develop and implement support processes focusing on customer service, user experience, root cause analysis, and reducing support demand through self-service.
Partner with leadership to optimize adoption, reduce technology debt, establish SLAs, manage incident/problem resolution, and deliver continuous improvement through reporting and resource planning.
10+ years in technical leadership with at least 5 years in a supervisory role.
Experience leading support in Salesforce-centric enterprise applications with knowledge of NetSuite, Boomi, Partner Portal, and CPQ/Quote-to-Cash.
Bachelor's degree in Computer Science, Computer Engineering, or related IT discipline preferred or equivalent experience.
Experience with incident management, IT service management platforms (e.g., Zendesk, ServiceNow, Jira), and SLA frameworks.
Experienced leader with proven ability to build and develop geographically diverse technical teams in a business systems support environment.
Strong focus on operational excellence, process improvement, and user experience in enterprise SaaS platforms.
Able to collaborate effectively across multiple business units and technology teams to drive adoption, reduce technology debt, and deliver measurable support outcomes.