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Tier-1 brand, generalist mid-level devops role, metro location, broad cross-technology requirements.
Operational infrastructure skills transferable across industries but require specific managed services and tooling experience.
Requires extensive managed services experience, ITIL familiarity and vendor coordination but no explicit years specified.
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Proactively identify and resolve complex technical incidents across multiple technology domains including Cloud, Security, Networking, and Applications to ensure operational client infrastructure.
Manage high-complexity tickets with zero missed SLA, perform advanced troubleshooting, mentor junior engineers, and collaborate with third-party vendors as needed.
Drive operational improvements by creating knowledge articles, training junior staff, supporting automation efforts, and assisting in project delivery and disaster recovery functions.
Extensive Managed Services experience handling complex cross-technology infrastructure.
Strong understanding of ITIL processes.
Bachelor’s degree or equivalent qualification in IT/Computing or demonstrated equivalent work experience.
Workplace type: Hybrid; Work Experience Required: Not explicitly mentioned in the JD.
Experienced in multi-domain technical environments requiring proactive incident management and cross-technology expertise.
Skilled in mentoring and coaching junior teams with a focus on knowledge transfer and operational excellence.
Comfortable collaborating with vendors and navigating client environments with varying cultures and evolving needs.