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Tier-1 employer and Bangalore metro increase competition, but niche escalation/network specialization moderates applicant volume.
Specialized telecom, routing, and escalation expertise limits cross-industry transferability.
Explicit 5–10 years requirement, mandatory technical degree, and specialized networking skills enforce strict filters.
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Lead and resolve high-level technical escalations involving telecommunication equipment and Internet traffic protocols at executive customer levels.
Configure and troubleshoot dynamic routing protocols (BGP, OSPF), VPNs (IPSec, SSL), and perform L1-L3 troubleshooting of network issues.
Conduct deep analysis including Pcap analysis with tools like Wireshark and hardware troubleshooting for telecom equipment.
Bachelor's degree in BE/B.Tech or equivalent technical graduation or equivalent military experience mandatory.
5-10 years experience as an Escalation Engineer or similar technical support/troubleshooting role.
Strong expertise in dynamic routing protocols (BGP, OSPF), L1-L3 ISO model troubleshooting, Internet application/protocol analysis, VPN troubleshooting, and telecom hardware troubleshooting.
Fluent in English; ability to communicate complex technical issues to executive and non-technical stakeholders.
Senior technical professional with proven ability to manage executive-level customer escalations in cybersecurity or networking domain.
Experience leading technical discussions on network design, security, and troubleshooting in complex, modern network environments.
Background or certifications preferred in network equipment (e.g., JNCIE, CCIE) and familiarity with cloud deployments (AWS, GCP, Azure) or programming skills preferred but not mandatory.