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Metro location and known SaaS brand increase competition, but senior, specialized design lead reduces applicant volume.
Enterprise B2B SaaS design experience moderately limits transferability despite general UX skill portability.
Explicit 6+ years plus 2+ years lead experience and enterprise SaaS design expertise make filters highly selective.
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Lead strategic design initiatives for Freshservice, focusing on complex enterprise-grade B2B SaaS workflows.
Partner with Product and Engineering leadership to embed user-centric design solutions into the core product roadmap.
Mentor and guide a growing design team while delivering precise, data-informed UX solutions including emerging areas like Generative AI and conversational design.
6+ years experience designing enterprise-grade or large-scale consumer B2B SaaS applications with at least 2 years in a team lead or strategic role.
Bachelor's degree in Design, Human-Computer Interaction, or related quantitative/technical discipline.
Expert proficiency in design and collaboration tools such as Figma and Miro.
Work Experience Required: 6+ years with 2+ years leadership experience.
Strong cross-functional collaborator able to influence product strategy and priorities through data-driven UX insights.
Experienced in full-stack product design capabilities including research, interaction design, and visual execution.
Background or interest in employee experience platforms, ITSM, conversational interfaces, or AI-assisted workflows.