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Senior delivery leadership in a metro location with broad skill requirements yields moderate competition.
Core delivery skills are transferable, though preferred industry domain experience raises sensitivity moderately.
Explicit 8+ years and 3+ years client-facing delivery requirement increases screening rigor.
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Own end-to-end delivery success and customer satisfaction across one or more key client accounts.
Manage service delivery including scope, timelines, quality, SLAs, KPIs, resource planning, and issue escalation.
Lead delivery governance with structured reporting, financial health monitoring, and collaborate closely with sales and delivery teams.
Bachelor’s degree in Engineering, IT, or related field; MBA preferred.
8+ years in IT services delivery with minimum 3 years in client-facing delivery management role.
Experience delivering projects involving distributed onsite-offshore teams using enterprise platforms like Oracle, Salesforce, ServiceNow, Workday, or Boomi.
Familiarity with delivery and reporting tools such as Jira, ServiceNow, MS Project, or Power BI.
Experienced in managing complex IT services delivery with strong stakeholder management and executive communication skills.
Comfortable leading multi-disciplinary teams across distributed locations and driving operational excellence.
Able to operate in dynamic client environments focused on value-driven delivery and continuous improvement.