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Hybrid metro role, common Project Manager title, remote option and broad skills increase competition.
Shared-services program focus requires domain experience but core PM skills remain moderately transferable.
No explicit years or mandatory certifications and mostly preferred tools indicate low strictness.
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Own end-to-end delivery of strategic Operations Shared Services (OSS) initiatives, including intake, planning, approvals, execution, closure, and benefits realization.
Enforce OSS governance standards and ensure initiatives comply with intake protocols and approval requirements using enterprise tools like Smartsheet.
Lead complex, multi-country, cross-functional programs driving operational transformation across captive centers and third-party vendors, managing interdependencies among operations, technology, finance, and compliance.
Prior project/program management experience, preferably in shared services, operations, or transformation environments.
Proficiency in Microsoft Office and virtual collaboration platforms (Zoom, WebEx, MS Teams).
Experience using enterprise project management tools; proficiency in Smartsheet is a plus.
Work Experience Required: Prior project/program management experience (explicit mention of preferred domains).
Experienced in managing large-scale, cross-functional, multi-country shared services or operations programs.
Able to enforce governance frameworks and drive operational discipline to deliver measurable business outcomes.
Comfortable working with multiple stakeholders across functions such as operations, technology, finance, and compliance in a global environment.