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Metro location, mid-senior cloud specialist title, and known agency brand create moderate applicant competition.
Cloud infrastructure, IaC, and operations skills are broadly transferable across industries despite managed-services context.
Requires specialist cloud, IaC, security and compliance experience, so moderate filtering on technical fit.
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Own end-to-end cloud platform architecture across multiple client environments, focusing on design, guardrails, and platform standards.
Lead design and evolution of resilience, continuity, infrastructure-as-code (IaC) practices, and secure cloud patterns to ensure reliability and security.
Provide senior technical input for critical incidents, major changes, client escalations, and support operational governance including incident/change management and SLA compliance.
Proven experience architecting and managing cloud infrastructure in professional services or managed operations context (Azure/AWS/GCP).
Strong proficiency in infrastructure-as-code tools (Terraform, Bicep, or equivalent) and secure-by-design cloud architecture.
Deep knowledge of ITIL/ITSM practices including incident, change, problem management, and SLA governance.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in multi-client, commercially governed environments with contractual obligations like SLAs and NIS2 compliance.
Able to operate both strategically on platform design and hands-on for technical incident input and change advisory.
Skilled at collaborating with clients, project managers, and cross-functional teams for escalations, architecture reviews, and deployment governance.