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Mid-level generalist support role, metro Hyderabad, and broad skillset increase candidate density.
Incident management, Python, SQL, and cloud skills are broadly transferable across industries.
Requires explicit 2+ years, Python/SQL and cloud experience, making moderately strict technical filters.
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Own incident management and resolution for application issues affecting business operations, ensuring timely prioritization and high service standards.
Perform advanced troubleshooting including root cause analysis, system monitoring, and performance optimization to improve application stability and scalability.
Support cloud-based applications, manage configurations, create documentation, and collaborate with engineering and customer-facing teams to enhance support processes.
Minimum 2 years of experience in application support or related technical support roles.
Bachelor's degree in Computer Science or equivalent experience.
Intermediate proficiency in Python and SQL for scripting and data analysis.
Experience supporting cloud applications, preferably on AWS.
Experienced in handling complex application support issues with strong analytical and problem-solving skills.
Comfortable working independently and coordinating with cross-functional teams including engineering, product, and customer support.
Knowledgeable about business workflows, regulatory compliance, data privacy, security best practices, and cost/resource optimization in cloud environments.