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Generalist mid-level program role in a metro location with broad skill requirements increases competition.
Process improvement and PM skills transfer across industries, though customer-experience domain knowledge raises sensitivity.
Explicit 7+ years requirement and similar-role minimum make experience a strict shortlisting filter.
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Manage end-to-end business process improvement projects focusing on enhancing customer and client experience.
Collaborate with cross-functional teams to identify and implement process optimizations and track related performance metrics.
Engage with stakeholders for project status communication and assist with resource planning and allocation.
Bachelor's degree in relevant field or equivalent experience.
Minimum 7 years relevant industry experience with at least 3 years in a similar managerial role.
Proven experience in business process services, process analysis, improvement, and project management.
Work Experience Required: Minimum 7 years relevant experience, including 3 years in similar role.
Experienced in leading and managing business process improvement initiatives with measurable impact on customer experience.
Capable of handling cross-team collaboration and stakeholder management effectively in process optimization projects.
Familiarity with industry trends and continuous learning orientation in process improvement and related technologies.