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Recognizable cybersecurity employer, mid-level generalist role, metro hiring and common title increase competition.
Service delivery and stakeholder management skills are broadly transferable across industries.
Explicit 5+ years and mandatory professional services delivery experience raise screening rigor but no niche certs.
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Own and manage Professional Services delivery execution for assigned sales regions including APJ/EMEA, ensuring quality, consistency, and alignment with customer and internal commitments.
Coordinate project delivery across multiple teams and stakeholders in a matrixed environment using a shared resource model, with responsibility for monitoring workloads, skills alignment, and escalating risks.
Track delivery KPIs and lead continuous improvement activities to optimize service quality, customer satisfaction, and operational effectiveness.
5+ years of experience delivering technical or Professional Services engagements with increasing responsibility.
Experience working in matrixed, shared resource environments coordinating cross-functional teams without direct authority.
Hands-on experience in Professional Services, Service Delivery, or Customer Success roles.
Bachelor’s degree in science, technology, engineering, math, business, or equivalent practical experience.
Experienced at managing multiple concurrent projects across global geographies (APJ/EMEA) with strong operational discipline and execution focus.
Skilled at resolving complex delivery challenges through structured problem solving, collaboration, and influencing without direct authority.
Comfortable engaging with customers and internal stakeholders, demonstrating strong communication and stakeholder management in fast-paced, customer-centric environments.