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Niche voice and Salesforce skills reduce pool, but generic QA title and mid-level scope raise competition.
High—requires domain-specific Salesforce and telephony voice testing skills, less transferable across industries.
Moderate strictness due to required telephony, Salesforce, and AI-quality testing expertise.
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Lead quality assurance and validation of autonomous AI voice systems with focus on accuracy and security.
Design and implement advanced testing methodologies using Agentforce Testing Center, Service Cloud Voice, and prompt valuation techniques.
Validate end-to-end voice interaction flows across telephony integrations ensuring seamless call routing, ASR and NLU accuracy, and back-end data consistency.
Experience with voice testing, speech recognition, or AI-driven telephony systems (explicit work experience details not provided).
Familiarity with Service Cloud Voice infrastructure and telephony endpoints like Amazon Connect or Genesys (implied technical requirement).
Proficiency in executing variance, regression, and integration tests for voice-enabled agents.
Work Experience Required: Not explicitly mentioned in the JD.
Technical expertise in AI voice interaction validation with capability to analyze reasoning traces and conversational turn-taking.
Hands-on experience with prompt configuration auditing to detect LLM hallucinations and off-script deviations.
Knowledge or certification in Salesforce Agentforce specialization and Service Cloud Voice telephony routing likely preferred due to integration focus.