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Known corporate brand and Pune metro presence increase candidate density, but cloud specialization limits competition.
Requires deep cloud platform, IaC, and managed-operations experience, limiting transferability across non-cloud roles.
Requires strong cloud, IaC, ITSM, security and compliance expertise, so candidate filters will be strict.
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Own and evolve Merkle Denmark's cloud platform architecture, including design, guardrails, and infrastructure-as-code standards across multiple client environments.
Provide senior technical input on complex incidents, major changes, critical escalations, and architecture-impacting decisions involving cloud infrastructure.
Define and maintain platform-level operational governance patterns to support incident, change, SLA management, security compliance (NIS2), and audit readiness.
Proven experience architecting and managing cloud infrastructure (Azure/AWS/GCP) in a professional services or managed operations environment.
Strong proficiency with infrastructure-as-code tools (Terraform, Bicep, or equivalent) and secure-by-design cloud patterns.
Good understanding of ITIL/ITSM practices including incident, change, problem management, and SLA governance.
Work Experience Required: Not explicitly mentioned in the JD
Experienced in multi-client, commercially governed cloud operations with exposure to contractual SLA and regulatory compliance obligations such as NIS2.
Able to bridge strategic platform design with hands-on technical input during critical incidents and complex changes.
Comfortable engaging as a senior technical interface with clients and collaborating with cross-functional teams including project managers and security functions.