Back
Tier-1 brand, metro location, mid-level generalist role, and broad skill requirements increase competition.
Linux and infrastructure skills are transferable but vendor-specific HP and cluster expertise add medium specialization.
Explicit 5+ years requirement plus domain-specific skills and 24x7 support increases filter strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Provide technical support by resolving customer issues via multiple communication channels and ensuring timely follow-up with action plans.
Lead incident, escalation, and problem management activities, including root cause analysis and trend identification to prevent recurring issues.
Manage change and configuration processes, including patch and security updates, disaster recovery planning, and preparation of service delivery reports.
Bachelor’s degree in Engineering or equivalent.
Minimum 5 years of experience in an enterprise technical support environment.
Strong expertise in Linux installation, configuration, troubleshooting across all flavors; networking and cluster services knowledge mandatory.
Flexible to work in a 24x7 support environment; must be able to work hybrid with approx. 2 days per week onsite at HPE office.
Experienced in managing complex multi-technology incidents with leadership in escalation and problem management processes.
Technical proficiency in Linux system administration combined with knowledge of SAN technologies, HP servers, disaster recovery, and patch management tools like Redhat Satellite.
Ability to deliver consistently high quality service under SLA and operational metrics while actively collaborating with cross-functional teams and customers.