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Tier-1 brand, metro location, mid-level generalist role, broad skills required increase competition.
Role requires banking/FX application knowledge and compliance experience, limiting cross-industry transferability.
Explicit 5-8 years requirement, mandatory application support experience and regulated banking controls raise strictness.
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Provide technical and business support for Citi Applications focusing on stability, efficiency, and quick resolution of issues to support daily operations.
Manage application systems post-development including start-of-day checks, continuous monitoring, risk reconciliation, and incident escalation within service level agreements.
Participate in application releases and post-implementation analysis; act as liaison among users, traders, technology groups, and vendors; and coach junior analysts.
5-8 years of experience in an Application Support role.
Bachelor's/University degree or equivalent experience.
Experience installing, configuring, or supporting business applications.
Strong communication skills to explain technical issues to non-IT staff.
Experienced in managing end-to-end application support in a business-critical environment, focusing on stability and risk management.
Skilled in coordinating between technical teams and business users, showing ability to escalate and prioritize issues effectively.
Capable of operating with autonomy and providing technical mentorship and decision-making support to junior team members.