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Tier-1 brand, metro location and mid-level experience amplify competition despite niche ServiceNow specialization.
Role requires deep ServiceNow integration expertise, limiting transferability across industries.
Explicit 4–7 years requirement and mandatory ServiceNow integration skills make shortlisting highly strict.
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Develop and manage ServiceNow ITSM workspaces including Service Request Items, Knowledge Base articles, and complex catalog items.
Design, document, and support integrations with third-party applications using REST and SOAP APIs within ServiceNow environment.
Conduct knowledge transfer sessions and create detailed technical documentation and transition artifacts for platform support teams.
4-7 years of experience in ServiceNow development and integration, specifically ITSM modules and REST API integrations.
Bachelor's degree in Engineering (B.E./B.Tech) or MBA, full-time regular mode with no extensions for backlogs.
Strong expertise in JavaScript within ServiceNow context including Client Scripts, Business Rules, Script Includes, and debugging.
Experience with Service Catalog, CMDB concepts, Workflow and Flow Designer, and creation/management of Service Request Items and Knowledge Articles.
Experienced in end-to-end ServiceNow catalog development and integration with practical skills in inbound/outbound API setups.
Capable of producing and maintaining comprehensive documentation supporting development guidelines and integration standards.
Comfortable leading knowledge transfer activities to ensure smooth operational transitions for integration support.