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Mid-level implementation role in Bangalore with common CCaaS/cloud skills creates high candidate competition.
Contact-center CCaaS platform experience moderately limits cross-industry transferability.
Moderate CCaaS platform and technical requirements but no explicit years requirement makes shortlisting moderately strict.
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Manage the implementation of CCaaS and digital transformation solutions for contact center clients.
Coordinate between clients and internal teams to ensure successful project delivery.
Provide technical support and training to clients during implementation while monitoring project progress and resolving issues.
Bachelor's degree in Computer Science, Information Technology, Management, Business Administration, or related field.
Experience implementing CCaaS solutions and digital transformation projects.
Knowledge of AWS Connect, Azure, Google CCAI, NICE InContact, Kore.ai, and AI/generative AI technologies.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing technical implementations involving cloud contact center platforms and AI technologies.
Strong project management and coordination skills with ability to handle multiple projects simultaneously.
Client-facing experience with excellent communication skills and proactive problem-solving in a technical context.