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Metro location and common TPM title increase competition, but seniority and niche security SaaS experience reduce candidate pool.
Program management skills transferable, but SaaS/security and private-deployment experience increase domain specificity.
Mandatory 12+ years and PMP/CSM certifications plus domain experience enforce strict cutoffs.
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Own and manage the release calendar, including stakeholder communication, workload forecasting, and sprint planning leveraging data analytics and AI insights.
Track dependencies, risks, and escalation paths to ensure on-time delivery of customer commitments across engineering, product, sales engineering, and customer success.
Lead cross-functional customer escalation management and delivery lifecycle for private/on-prem deployments ensuring clear communication and resolution.
Monitor and report engineering OKRs progress and drive alignment of resource allocation with strategic objectives.
12+ years of technical program management experience with customer-facing delivery.
PMP, PMI-ACP, CSM, or equivalent program management certification mandatory.
Proven experience managing engineering execution and customer-facing programs at scale, preferably in SaaS or security environments.
Strong expertise with JIRA, Confluence, and engineering analytics tools.
Experienced in managing large-scale technical programs bridging engineering, product, and customer success teams in SaaS or security domains.
Data-driven decision maker with skills in analytics, capacity planning, and risk management to optimize engineering delivery.
Skilled in customer escalation management and translating customer needs into engineering requirements while managing cross-functional priorities.