Back
Metro location, broad full-stack support skills, and recognizable employer increase candidate competition.
Skills broadly transferable across enterprise applications but require production support experience.
Explicit 7-10 years L3 support requirement, specific tech/tools and shift flexibility make filters strict.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Own L3 level application support for enterprise applications including complex incident resolution, root cause analysis, and performance troubleshooting across frontend, backend, APIs, databases, and integrations.
Coordinate with cross-functional teams such as development, QA, DevOps, infrastructure, and business units to support production releases, patches, and maintain system health.
Create and maintain operational documentation (SOPs, runbooks, RCA documents), support incident/problem/change management as per ITIL, and provide technical guidance to L1/L2 support teams.
7-10 years of experience in application support or production support roles with demonstrated L3 troubleshooting expertise.
Bachelor's degree in Computer Science, IT, Engineering, or equivalent practical experience.
Hands-on experience with full stack technologies including JavaScript, React.js/Angular/Vue.js, Node.js, Java, .NET, and strong understanding of REST APIs, microservices, and web application architecture.
Experience with databases (PostgreSQL, MySQL, MongoDB, MS SQL Server) and working knowledge of monitoring, logging, incident management tools like Jira, ServiceNow, Splunk, Grafana, Kibana.
Experienced L3 support professional capable of independently resolving complex production issues involving full stack applications and integrations.
Operates well in high-pressure production environments requiring coordination across multiple technical and business teams and shift flexibility including night/weekend support.
Familiar with SaaS/cloud platforms (Azure, AWS, GCP), DevOps tools, deployment pipelines, and automation scripting to enhance support efficiency and operational stability.