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Mid-level metro role with broad infrastructure and enterprise support skills increases candidate density.
Infrastructure and application support skills are broadly transferable across industries.
Explicit 5–7 years requirement plus enterprise support and shift work increases screening rigor.
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Provide real-time technical support to enterprise customers via voice, chat, and email, ensuring SLA adherence and first-contact resolution.
Diagnose and resolve complex issues related to Seclore products across diverse customer environments using analytical and technical expertise.
Collaborate with internal teams to prioritize customer requests, communicate issues clearly, and mentor peers to enhance team efficiency.
5-7 years of experience, with 2-5 years in technical or application support including shift work and customer interaction.
Proficient in Windows Server/Client, Linux, troubleshooting OS and application issues, infrastructure technologies (AD, DNS, DHCP).
Bachelor's or Diploma in Computer Science.
Location requirement: Mumbai.
Experienced in supporting enterprise customers with exposure to CRM tools and severity-based incident models.
Capable of operating in a 24/7 support environment with shift adaptability and managing high-pressure situations.
Strong technical grasp including networking, security protocols, and ability to communicate complex issues to non-technical users effectively.