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Generalist support role and recognizable financial-services employer increase applicant competition.
Skills are moderately transferable across industries despite financial-services domain preference.
Mandatory ITIL, SQL, reporting and automation tools imply moderate candidate filtering.
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Provide technical application support and maintenance for enterprise software, ensuring high availability and performance.
Act as escalation point for incident, request, and change resolution following ITSM/ITIL frameworks.
Collaborate with product management and stakeholders to manage backlogs, deliver enhancements, and support system upgrades transitioning into business-as-usual (BAU).
Experience required in application support within enterprise environments; financial services experience preferred.
Proficient in SQL/PLSQL and reporting tools such as SSRS, Power BI, or Crystal Reports.
Knowledge of ITIL/ITSM frameworks for incident and change management.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in enterprise application support with strong troubleshooting and problem-solving skills.
Comfortable working across technical teams and business stakeholders with strong communication and collaboration abilities.
Familiar with application development and infrastructure tools like Git, PowerShell, and database technologies.