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Tier-1 employer, popular data role, and metro location increase competition.
High because role demands specialized IT service management, CMDB and network knowledge tied to ITIL processes.
Requires mandatory domain expertise (CMDB, ITIL), SQL and visualization skills, so filters are strict.
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Lead advanced data analysis across enterprise IT, service, network, CMDB, and ServiceNow ITIL-related sources to improve ITIL process transparency and decision-making.
Design executive and operational dashboards to enhance reporting quality, configuration visibility, service dependencies, and governance.
Partner with technical teams to translate complex network architectures and technical data into meaningful KPIs and clear user-centric communications while identifying trends and improvement opportunities.
Several years of senior data analytics experience within an IT environment.
Strong SQL skills for data extraction, manipulation, and analysis.
Proficiency with dashboarding and visualization tools such as Power BI, Tableau, or similar.
Solid CMDB knowledge including configuration items, relationships, dependencies, and data quality challenges; strong ITIL knowledge within an IT service management context.
Experienced operating in IT service management environments with strong understanding of LAN/WAN, network services, and their connection to enterprise IT services.
Ability to communicate complex technical topics clearly to non-technical senior stakeholders.
Demonstrates leadership capabilities by leading advanced analyses and collaborating effectively with network, platform, and service teams.