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Popular QA title, hybrid role, broad skills and domain-agnostic hiring drive high applicant competition.
Requires loan processing/servicing expertise, making cross-industry transitions difficult.
Mandates loan-processing domain expertise and broad QA automation skills, increasing filter strictness.
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Own SLA maintenance for Technical Operations including proactive application uptime monitoring and incident reduction.
Lead coordination of major incident management, oversee query management with ServiceDesk and Level 1 teams, and drive process improvements through operational KPIs.
Automate and execute QA plans for loan processing and servicing backend systems, contribute to Cloud QA best practices, and mentor Level 2 support team members.
Strong, hands-on experience with Loan Processing and Servicing backend systems is mandatory.
Experience in test automation, test plan creation, and working with Agile methodologies.
Bachelor’s degree or MCA in Computer Science, Information Technology, or related field preferred but not stated as mandatory.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in various testing types including functional, regression, API, integration, UAT, and performance testing with a proven track record of delivering quality solutions.
Capable of managing technical operations SLAs and incident management, indicating strong operational discipline and cross-functional collaboration.
Able to work independently, mentor others, and quickly adapt to new systems and processes (ability to hit the ground running).